Shipping policy
When will my order ship?
Orders are typically processed within 3-5 business days of receiving full payment, If you have not received any updates within 7 working days from order confirmed, please contact us to check on the status of your order. After placing your order, our team works as fast as possible to verify all order information. When everything is ready, we will update your tracking number and notify you. In the case that an order is made on an out-of-stock item, one of our friendly customer service representatives will contact you. At that time, you may choose to wait for restocking or cancel the order.
The estimated delivery time is 3-7 working days. If you have not received your orders 7 days after the dispatch notification, please contact us to check on the status of your order.
Where do we deliver:
At this time, orders placed on store.yadea.com can be only deliver to the United States.
The Yadea team works every day to consistently deliver exceptional service and products that make our customers enjoy their daily outing. As part of this mission, we are constantly growing our reach. Be sure to stay in touch with us, as we may be shipping to your location very soon.
How much does shipping cost?
(1) We offer FREE shipping on all ebikes and their bundles to all of our domestic customers within the United States.
(2) We offer FREE shipping on all product orders except (1) over $99.99 to all of our domestic customers within the United States.
Using well-recognized, top-quality carriers including UPS, USPS, DHL, and FedEx, it is our priority to ensure you receive your package effortlessly, without extra charges or fees.
Delivery options
Using well-recognized, top-quality carriers including UPS, USPS, DHL, and FedEx, it is our priority to ensure you receive your package effortlessly, without extra charges or fees.
Can I make changes to my order?
Orders cannot be change once dispatched. To make a change before dispatch, please email us on service_dtc@yadea.com as soon as possible. Every effort will be made to accommodate your request.
How can I track my order?
There are 2 simple ways to track your package.
When your package is ready for shipment, Yadea will send you a tracking number. The first way to track a package with this number is with Google, Yahoo, or any search engine. Complete an internet search using the number provided and the words ‘tracking number’ followed by the carrier’s name. For example: ‘1Z9999999999999999 tracking number UPS’. The second option is to go directly to the carrier site and search the tracking number there.
If at any time you have questions, please contact us at servicedtc@yadea.com